Shipping policy

Where We Ship From

We fulfill orders from fulfillment centers and warehouses in several regions and prioritize shipping from the location nearest to your delivery address so your order arrives as quickly as possible. If your country or region is not available at checkout, please contact us at support@invensglobal.com.

Processing Time

Orders are typically processed within 3-5 business days, excluding weekends and local holidays. Processing may take longer during peak seasons or promotions. You will receive a confirmation email with tracking once your order ships.

Shipping Rates

Shipping rates are calculated at checkout based on your destination and the delivery method you select. The cost is shown before you confirm your order, so there are no surprise charges.

Delivery Time

Delivery typically takes 5-15 business days depending on your location. The most accurate delivery window is always shown at checkout for the delivery method you choose.

Order Tracking

A tracking number will be sent to you by email as soon as your order ships, and you can follow your delivery status from the provided link.

Address Accuracy

Please make sure your shipping address is correct and complete at checkout. We are not responsible for packages delayed or lost due to an incorrect or incomplete address you provide. If you notice an error after ordering, contact us as soon as possible.

Lost, Delayed, or Undeliverable Packages

If your package appears lost, is significantly delayed, or a delivery attempt fails, contact us at support@invensglobal.com within 7 days of the expected delivery date so we can work with the carrier. Packages returned to us as undeliverable may be reshipped at the customer's cost.

Damaged in Transit

If a package arrives visibly damaged, please refuse the delivery if possible and contact us immediately with photo evidence so we can arrange a replacement or refund.

Questions

For any shipping questions, contact us at support@invensglobal.com.