Refund policy
30-Day Return Window
We offer a 30-day return window from the date you receive your item. This applies to products purchased directly from the Invens online store. If you change your mind or encounter an issue, contact us and we will help you resolve it.
Return Eligibility
To be eligible for a return, the item must:
- Be in its original condition and packaging, unused and not damaged by misuse.
- Include all accessories, cables, and documentation that came with the product.
- Be accompanied by proof of purchase (order number or receipt).
Returns do not apply to damage caused by misuse, unauthorized modification, or normal wear beyond stated usage.
How Refunds Are Handled
| Resolution | When it applies |
|---|---|
| Full refund (no return needed) | Preferred when the cost of returning the item is not worthwhile |
| Partial refund (no return needed) | Depending on the condition of the item |
| Free replacement | When the item is faulty, defective, or incorrect |
| Prepaid return label | When a physical return is required |
Items sent back without our prior approval will not be accepted.
Return Process
If a physical return is required, follow these steps:
- Contact support@invensglobal.com to receive a Return Merchandise Authorization (RMA) number.
- Repack the item with all original accessories and packaging.
- Ship it to the return address provided with your RMA number, writing the RMA number on the outside of the package.
- Once we receive and inspect the returned item, we will process your refund or replacement.
Return Shipping Costs
| Reason for return | Who pays |
|---|---|
| Change of mind or other customer reason | Customer |
| Damaged, defective, or incorrect item (our mistake) | Invens |
Damaged, Defective, or Incorrect Items
Please inspect your order on arrival. If you receive a defective, damaged, or incorrect item, contact us as soon as possible with photo or video evidence so we can arrange a free replacement or refund quickly.
Refund Timing
Refunds are issued to your original payment method. Because we operate on Shopify, eligible refunds are processed automatically where possible; approval-type cases are handled promptly, typically within 3 business days.
What Is Not Returnable
- Gift cards.
- Accessories subject to normal wear, and opened consumable items, unless defective.
European Union 14-Day Cooling-Off Period
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery, for any reason and without justification, provided the item is in its original condition and packaging.
Questions
For any questions about returns, refunds, or after-sales issues, contact us at support@invensglobal.com.