Warranty

Invens devices are covered by a limited warranty against defects in materials and workmanship under normal, intended use.

1. Warranty period

12 months from the date of purchase (proof of purchase required). If local consumer law in your country provides a longer statutory warranty period, the statutory period applies.

Accessories included with your device (such as cables and adapters) are covered against manufacturing defects for 6 months.

2. What is covered

Defects in materials and workmanship under normal, intended use during the warranty period.

3. What is not covered

Damage caused by misuse, drops, liquid damage, unauthorized modification, or repair by non-authorized parties
Normal battery capacity decline over time
Cosmetic wear and accessories subject to normal wear
Damage caused by external factors such as accidents, fire, or power surges
Data loss or damage to content stored on the device

4. How to claim

Valid proof of purchase (order number or receipt), and
The model of the device, and
A description of the issue, plus photo or video evidence when possible.

We will diagnose the issue (remotely when possible). If a repair or replacement is needed, we will provide the next steps; when a unit must be sent in, we will provide a prepaid return label and instructions.

5. Valid proof of purchase

An order number, receipt, or sales invoice from an authorized Invens sales channel that shows the date of purchase and the product model.

6. Channel devices

Warranty applies consistently to retail and channel devices. For devices purchased through a channel partner, end users contact the seller first; claims are handled per the channel agreement.

7. How we resolve claims

Depending on the diagnosis, we may repair the device, replace it, or (at our option) provide a refund. Repairs or replacements are carried out in accordance with this policy.

8. Questions

For any after-sales questions, or cases not covered by a defined process, contact us at support@invensglobal.com.