FAQ

What is your return policy?

We offer a 30-day return window. Contact us at support@invensglobal.com within 30 days of your order. In many cases we can offer a partial or full refund without requiring you to send the item back. See our Refund Policy for details.

Who pays for return shipping?

If you return an item for a reason that is not our fault, you cover the return shipping cost. If the item arrived damaged, defective, or incorrect, we cover it.

Do you ship overseas?

Yes, we ship to most destinations worldwide and prioritize shipping from the warehouse nearest to your delivery address. Shipping rates and delivery times are calculated at checkout based on your destination.

How long will it take to get my order?

Orders are processed within 3-5 business days. Delivery time depends on your destination and is shown at checkout.

What is covered by the warranty and how long?

Our devices include a 12-month limited warranty against defects in materials and workmanship. Included accessories are covered for 6 months. See our Warranty page for full details.

What do I need to make a warranty claim?

Contact us at support@invensglobal.com with your proof of purchase, the device model, and a description of the issue (photo or video help). We will diagnose and arrange the next step.

Do EU customers have a cooling-off period?

Yes. If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason, in its original condition and packaging.

How is my personal information handled?

We only use your information to process orders and provide service, and we never sell it. See our Privacy Policy for details.

Who do I contact for after-sales issues?

For any after-sales question or issue, contact our support team at support@invensglobal.com.